Appearance Salon & Day Spa Policies
Return Policy
Any unopened unused products may be exchanged within 7 days of purchase with the receipt. ADS reserves the right to inspect and deny the return of any product.
Forms of Payment Accepted
For payment, we accept Credit, Debit, Cash, or ADS Gift Certificates. A credit card is required for booking any services.
Spa Gift Cards & Certificates
Gift cards may be purchased in any denomination $25 or greater online or in person and may be used towards any Appearance Day Spa service or product of choice (note, some restrictions may apply during special promotional periods). Upon redemption, a gift card will be applied for a registered dollar amount. Services and prices are subject to change without notice. Gift card must be presented at time of redemption. Gift cards are non-refundable and non-returnable. To use, present card at check-in and amounts will be deducted from the balance. Gift cards may not be redeemed for cash and any unused amount will remain on the card. Appearance Day Spa is not responsible for lost, stolen, or damaged cards or any unauthorized use. The dollar value of your Gift card does not expire. Printable and email gift certificates are available for purchase 24/7 online at appearancedayspa.com and are subject to all the same policies as the gift card.
Cancellations
If you need to cancel or reschedule an appointment, you must notify Appearance Day Spa at least 24-Hours in advance for single services and 48-Hours in advance for multiple services. If you have a late cancellation you will be charged 50% for the amount of the services; for no-shows you will be charged 100% for the amount of the services. This policy covers all reasons for canceling an appointment whether it’s a spontaneous weekend getaway or the bug. These fees are designed to compensate our staff who rely on a busy schedule for a rewarding career. Thank you.
Courtesy
To make your spa experience a pleasant one please show up a minimum of 15 minutes before your scheduled service.
Gratituties
Gratuities are not included in the price of individual services or gift cards (unless it is for a service). Gratuities are not accepted on credit cards.
Prices and Policies
Prices and policies are subject to change without notice. Please check our website regularly for the most recent details.
Spa Referral Rewards
To show our appreciation for your personal endorsements, you’ll receive a $20 gift certificate each time you refer a new client for any salon and spa service. Simply tell anyone you refer to write your name in the space provided on the new guest intake form.
Comfort
Your spa experience is your time and you should enjoy it to the fullest. Should you feel any discomfort due to room temperature, massage pressure, music volume, or any other conditions please tell your therapist or spa coordinator immediately.
Children
Children age 15 and older are welcome to enjoy spa services with the supervision of an adult. To receive services a parent or guardian must sign a release form through the age of 18. The parent or guardian must also be present in the room at the time of service. Please leave children home unless receiving services. Children are not allowed in spa, waxing, or treatment rooms.
Parties & Corporate Events
Let us help you plan the perfect party for any occasion. Appearance Day Spa may be privately booked for special events. Contact the Spa Coordinator to make your reservations.
Late Arrivals
If you arrive past the start of your scheduled time you will be rescheduled or the remaining time will be honored. You will not be able to make up the time and will be charged the full amount of the service.
Valuables
We recommend you leave all valuables home. Appearance Day Spa is not responsible for any valuables that have been lost or stolen.
Cell Phones
To maintain a relaxing atmosphere and the privacy of other spa guests please mute all cell phones and devices.
Medical
If there are any medical conditions you have or medications you are currently taking please advise us in advance for your safety and health.
Pets
Pets are not allowed in the Salon or Spa due to New York State laws. Working service dogs allowed.
